careless action of suryaflame

I ordered a suryaflame 3 burner cooktop from Homeshop18 on18/07/2014. but till october I had not used it as I wanted to use it during Dushera. when i used it I came to know that two of it’s burners are not working. i lodged a complaint in HS18, they gave the no of suryaflame customercare . i tried the no. several times but no one was picking it.then i lodged a online cmoplaint on suryaflame site. but no use. i brought the cooktop by Rs 4299/- .I simply lost mymoney. plz solve my case.

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