Complaints News

It's only fair to share...Share on FacebookShare on Google+Tweet about this on TwitterShare on LinkedIn









Complaints News

NEW DELHI: The Army has set up a WhatsApp number for its soldiers to post their problems directly to Army Chief Gen Bipin Rawat instead of going to the social media directly.

The move comes after a series of videos were posted online by personnel from the Army, IAF and central police forces regarding various conditions that they work under.

The WhatsApp number to register complaints is: +91 9643300008.

Officials said that that there is an existing system of grievance redressal within the Army which is prompt. “But in case a soldier has exhausted all grievance redressal forums and is still not happy, he may contact the Army Chief’s office through the new number,” an official said.
However, many in the Army are apprehensive about this move as they say that it will be impossible to keep out any unwarranted messages that can come on WhatsApp.

Since it is a common WhatsApp number, it will not be just the 1.3 million-strong Indian Army personnel who can send messages to the number but also anyone in the world. And also, there will be no check on what kind of text, video or link will be sent to the number.

Source: indiatimes.com

The district administration has formed block-level cells to enable residents of village panchayats to lodge complaints regarding drinking water supply and appointed surveillance officers.

According to a press release, since Vellore district received lesser than normal rainfall during north east monsoon, the administration was taking steps to prevent drinking water scarcity in village panchayats.

A control room has been set up at the Collector’s office to receive complaints on water supply in village panchayats and take action. A toll-free number — – 1800-425-4980 — has been launched. Officials have urged people to use water judiciously, the release added.

Residents can contact the following control room phone numbers: Alangayam: 04174-265283, Anaicut: 0416-2276221, Arakkonam : 04177-237271, Arcot : 04172-235684, Gudiyatham : 04171-221377, Jolarpet : 04179-220015, Kandhili : 04179—248231, Kaniyambadi : 0416-2230223, Katpadi : 0416-2295129, Kaveripakkam : 04177-254239, K.V. Kuppam : 04171-246228, Madhanur : 04174-256225, Natrampalli : 04179-242221, Nemili : 04177-247233, Pernambut : 04171-232289, Sholinghur : 04172-262238, Timiri : 04172-258333, Tirupattur : 04179-220110, Vellore : 0416-2220991 and Walajah : 04172-230808. Source: thehindu.com

The army has set up a WhatsApp number for its soldiers to post their problems directly to Army Chief Gen Bipin Rawat instead of going to the social media directly.

The move came after a series of videos were posted online by personnel from the army, IAF and central police forces regarding various conditions that they work under.


The WhatsApp number to register complaints is — +91 9643300008.

Officials said that that there is an existing system of grievance redressal within the army which is prompt. “But in case a soldier has exhausted all grievance redressal forums and is still not happy, he may contact the Army Chief’s office through the new number,” an official said.

However, many in the army are apprehensive about this move as they say that it will be impossible to keep out any unwarranted messages that can come on WhatsApp.

Since it is a common WhatsApp number, it will not be just the 1.3 million-strong Indian Army personnel who can send messages to the number but also anyone in the world.

And also, there will be no check on what kind of text, video or link will be sent to the number. Source:BS

Guidelines:​ Please observe the following guidelines for speedy settlement of your grievances:

For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on Customer Support link, select option Register Your Complaint for lodging complaint and select option Track your Complaint for knowing the position of the case.)

Register your complaint in the Post Office where transaction has taken place and get acknowledgement.

Approach next higher authority of the Department if the complaint is not settled in a reasonable time.

The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website.

Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number.

A. Initial Level for lodging Complaints

Sl. No. Nature of complaints Whom to Complain
1. Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. Postmaster / In-charge of the Post Office where the transaction has taken place.
2. Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls.
3. Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls.

B. If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address:

Name of the Circle Address E-mail ID, Telephone No. and Fax Number
Andhra Pradesh Dak Sadan, Abidas, Hyderabad – 500001. cpmg_apr@indiapost.gov.in 040-23463636(Tel),
24747282 (Fax)
Assam 4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001. cpmg_asm@indiapost.gov.in 9435503177 (Tel), 2544838 (Fax)
Bihar Patna GPO Complex, Patna – 800001. cpmg_bhr@indiapost.gov.in

Customer care centre/Complaints: 0612-2230082, 2220207 (Tel), 2225011 (Fax)

Postal Life Insurance complaints: Toll free No.18003456107,0612-2236842

Chhattisgarh Raipur – 492001. cpmg_chh@indiapost.gov.in 0771-2233400 (Tel), 2233194 (Fax)
Delhi Meghdoot Bhawan, Link Road, New Delhi – 110001. cpmg_del@indiapost.gov.in 011-23620144 (Tel), 23627114 (Fax)
Gujarat Khanpur, Ahmedabad – 380001. cpmg_guj@indiapost.gov.in 079-25505424 (Tel), 25505275 (Fax)
Haryana 107, The Mall Road, Ambala Cant. – 133001. cpmg_hry@indiapost.gov.in 0171-2603100 (Tel), 2603736 (Fax)
Himachal Pradesh Kaithu, Shimla – 171009. cpmg_hpr@indiapost.gov.in 0177-2629000 (Tel), 2620351 (Fax)
Jammu & Kashmir GPO Complex, Residency Road, Srinagar – 190001. cpmg_jnk@indiapost.gov.in Jammu: 0191-2542878 (Tel), 2561746 (Fax) Kashmir: 0194-2452528 (Tel), 2452036 (Fax)
Jharkhand Doranda HO Complex, Ranchi – 834019. cpmg_jha@indiapost.gov.in 0651-2482345 (Tel), 2480153 (Fax)
Karnataka Beaulieu, Palace Road, Bengaluru – 560001. cpmg_kar@indiapost.gov.in​ 080-22392523 (Tel), 22202607(Fax)
Kerala (For Kerala and Lakshadweep) Thiruvananthapuram – 695033. cpmg_ker@indiapost.gov.in 0471-2308300 (Tel), 2306500 (Fax)
Madhya Pradesh Bhopal – 462012. cpmg_mp@indiapost.gov.in 0755-2550838 (Tel), 2556547 (Fax)
Maharashtra (For Goa, Maharashtra and Dadra & Nagar Haveli) Mumbai GPO Building, 2nd Floor, Mumbai – 400001. cpmg_mah@indiapost.gov.in 1800 228 030 (Toll Free), 22620829 (Fax)
North East ( All North-Eastern States except Assam and Sikkim) Shillong – 793001. cpmg_ne@indiapost.gov.in 0364-2223800 (Tel), 2223034 (Fax)
Orissa Bhubaneswar – 751001. cpmg_ori@indiapost.gov.in 0674-2392000 (Tel), 2394790 (Fax)
Punjab (For Punjab and Chandigarh) Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. cpmg_pun@indiapost.gov.in 0172-2706700 (Tel), 2721670 (Fax)
Rajasthan Sardar Patel Marg, Jaipur – 302007. cpmg_raj@indiapost.gov.in 0141-2372020 (Tel), 2366151 (Fax)
Tamil Nadu (For Tamil Nadu and Pondicherry) Anna Road, Chennai – 600002. cpmg_tn@indiapost.gov.in 044-28520367 (Tel), 285221199 (Fax)
Uttar Pradesh 4, Hazratganj, Lucknow – 226001. cpmg_up@indiapost.gov.in 0522-2622000 (Tel), 2616855 (Fax)
Uttarakhand Dehradun – 248001. cpmg_utr@indiapost.gov.in 0135-2658396 (Tel), 2650065 (Fax)
West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands) Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. cpmg_wb@indiapost.gov.in​ 033-22120070 (Tel), 22120811 (Fax)

C. If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint:

Sl. No. Nature of complaint Designation and Address of the Officer E-mail ID, Telephone No. and Fax Number
1. ​Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to premium products. i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001.

ii) Dy. General Managr (BP) for EPP, LP, BP.

iii) ADG (IM) for International Mail.

iv) DDG (PG) for Registerred Letter / Parcel.

PG Division – -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3.

i) Dy.General Manager (SP) – 011-23096075

ii) Dy.General Manager (BP) – 011-23096075

iii) ADG (IM) – 011-23096112

iv) DDG (PG) – 011-23096087

2. Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001​. ddgfs@indiapost.gov.in & sbpgsection@gmail.com 011-23096089 (Tel), 23096089(Fax)
3. Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or nonreceipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table. Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001. pgsectiondop@gmail.com 011-23096087 (Tel), 23353883(Fax)
4. All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi—110021. cgmplidte@gmail.com​ 011-24672461 (Tel), 26882838 (Fax)
5. Pension matters of postal employees and matters relating to Gramin Dak Sevaks ​Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110001. 011-23096098(Tel), 23096007(Fax)

Source: IndiaPost


It's only fair to share...Share on FacebookShare on Google+Tweet about this on TwitterShare on LinkedIn