deposit not seen in my account

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mera idea postpaid connection he 8141496530. mene 1 year pehle deposit kiya tha 300 rs. usme 1 year ke baad muje 200 vapis milne the. par ab jab muje connection bandh karna he to wo log bol rahe he ki mere account me koi deposi credit he hi nahi. par mere paas to deposit ki receip bhi he. please solve thi problem.
thank you

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You should also read  reg. not providing my previous DATA more than 2500 MB

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