I purchased LG led 32 inches tv in May 2015 and in September 2017 it’s not working..The screen went blank. The LG service mentioned that the LED Panel and PCB problem and gave an estimate of 21381 rupees.Which is 75% of the TV cost. and also the present cost of the TV is same cost of the repair. then why the hell repair and service centers are there. Later I came to know that all the LG LED TVs have same issue.LG selling the failed products.
And no rational response from the LG Service. they are just saying you can get it repaired or not. It is very disappoint to trust and buy this product. I never again buy products from LG and share my experience with all my social network pages and channels.
Re: fw: very irresponsible customer service (Urgent attention needed)
From: lgservice@lgindia.com
Add contact
Sent:monday, april 28, 2008 7:50:45 pm
To: mohammed rafiq (Rafiq334731@hotmail.com)
Dear customer,
We sincerely apologise for the inconvience caused to you, due to poor service support rendered by our branch .
The particular points that you have raised is under consideration.
We would like to assure you, that necessary action against the concerned will be taken at our end,
So that such inconvenience to our esteemed customers is avoided in future.
Thanks & regards
Aseem khan
Lg customer care
Greater noida(Up)
0120-2560900
Mohammed rafiq <rafiq334731@hotmail.com>
04/27/2008 09:49 pm
To: <lgservice@lgindia.com>, <complaint@mgpnet.Org>
Cc:
Subject: fw: very irresponsible customer service (Urgent attention needed)
Mohammed rafiq qureshi
Sjk compound, kherani rd, saki naka,
Mumbai 400 072
Cell:91-09323859703.
——————————————————————————–
To: rafiq334731@hotmail.com
Subject: re: fw: very irresponsible customer service (Urgent attention needed)
From: lgservice@lgindia.com
Date: wed, 16 apr 2008 13:29:55 +0530
Dear customer,
We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned branch service incharge and assure you that an immediate step would be taken in this regard. Please don’t hesitate to contact our branch service incharge mr. M ramesh if you need any more information on his mobile number 09820918268.
Thanks & regards
Aseem khan,
Lg customer care
Greater noida(Up)
0120-2560900
Mohammed rafiq <rafiq334731@hotmail.com>
04/15/2008 09:48 pm
To: <happycalls@lgindia.com>
Cc:
Subject: fw: very irresponsible customer service (Urgent attention needed)
Today 27/4/08 still my complaint of ctv not resolved nor been attended by any one from your side even after myself calling mr ramesh mumbai incharge.Shame on lg service
Dissatisfied customer
Mohammed rafiq qureshi
Sjk compound, kherani rd, saki naka,
Mumbai 400 072
Cell:91-09323859703.
——————————————————————————–
From: rafiq334731@hotmail.com
To: lgservice@lgindia.com
Cc: one1services@yahoo.Co.In
Subject: very irresponsible customer service (Urgent attention needed)
Date: mon, 14 apr 2008 15:56:40 +0530
Mohammed rafiq qureshi
Sjk compound, kherani rd, saki naka,
Mumbai 400 072
Cell :91-09323859703.
To,
Moon b shin,
Managing director, lgeil
I mohd rafiq, had purchased a lg flat slim model no 29fg2rge ctv on 12th january, 2008 from ajanta electronics, sakinaka, mumbai. The tv was faulty having patches which on complaint the dealer got it replaced but the replaced tv too consisted of the same problem which then the dealer forwarded to the company.
A technician was sent from the company who visited my place and adjusted some yoke in the tv which was of no use and indeed the patches increased to the worst .Then the tv got replaced by the company on 12th february, 2008.The replaced tv had the same problem on which i asked for a senior engineers assistance, to which a technician mr rajbhar visited and said that he would send his senior to see the problem .A senior engineer mr. Singh visited my place after 2-3 days and to my surprise he explained me the difference between a mercedes car and a maruticar .It was really great to know that you have people who can explain such things rather than what their work is, he assured and promised me of inquiring whether the same problem occurs in other tvs and would call me, but he dint returned even a call.
The other technician i.E. Mr rajbhar said to me that your tv is cheap therefore it has such low picture quality which he said in front of the dealer. Is it that you make big promises about your globally renowned products that are said to be best in class and of the highest quality which your own technicians consider to be a cheap product.
Now i too think that your senior engineer and technician were correct about the quality of your product.
By now i am fed up of your cheap quality of service and product .I even called up the mumbai branch manager mr. Ankur joshi (Mobile no. 98194780154) on 11th april, 2008 who assured me of returning back a call for a feedback and said that, “i know my job”. And now even after 4 days i understand how much he knows about his job and on what basis lg appoints responsible people that too in customer services.
I am totally frustrated and exhausted by this sort of irresponsible and irritable behaviour of your technicians, senior engineer, service manager and dealer.The dealer even insist me on getting other brands. You make big promises about the quality charter, your customer services, responses and quality products and even the 6 sigma’s.
At the end i would like to say that i want a refund in a week or else i would to my dissatisfaction would hav to go to consumer guidance society and other such organisation to put a light on your customes services and your commitment to excellence and quality as mentioned in your advertisements and booklets.
I hope to notice some response or action as soon as possible
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LG mobile B2050 — destination user is unable to listen my voiceDear sir, i have taken your mobile in last 19 th of dec 2006 . like early my phone is not responding like i have gone through the service center in jamshedpur as i am in jamshedpur. so u tell me if it isin warranty why r u not giving support to it. my mob. no is- |
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LG KG200 Dynamite — Hang regularly from five monthssir, my mob. no is- Address: |
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LG Electronics — POOR CUSTOMER SERVICE16/10/2007 The Managing Director Poor Services provided by Your Navneet Darshan Show room. I Sanjay Mehta has purchased LG Washing Machine ( Fully Automatic) Rs 21000/- from your Navneet Darshan Showroom in the month of August 2007. Secondly the demonstrating Engineer has not demonstrated the functionality of Machine properly for that also we had made number of request but things are not resolve. In view of the above I am compel to write to you and to the company for quick solution and for early response. Thanking you Sanjay Mehta 312, SEVA SARDAR NAGAR Behind Geeta Bhawan Indore |
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LG 7130 — Wrong deduction of 30/- Rs.I had recharged my voucher on 17/1/2008 but very next day reliance company deduct 30/- Rs. for usage of reliance world as a matter of fact my mobile LCD screen is faulty and not in operation for six months so there is not point in deduction of money. So kindly look into this matter and try to resolve it as early as possible. Please note that i have registered two complainta to this effect details as per below. Complaint No : 62256870 Date : 18/1/2008 Complaint No : 62908862 Date : 30/1/2008 |
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L.G. T.V — COLOR BATCHESCOLOR BATCHES |
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Dear sir,
I have a LG Golden Eye Model TV. Now it was a problem, I informed your customer service one month back but thay are said every time we will send a person tommorrow, but till now they not send a person. I am day to day ring to your customer service person (Mr.Subramani) his not giving a proper responce. so please arrange your person to send. My complient no is.11104452 Thanking you Place: Chennai, Avadi, Tamilnadu |
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LG / Refridere — worst servicei have an lg refrigerator which stopped working on 13-1-08.informed the service center and they sent their engineer on 14-1-08 who checked the fridge , told problem is in cable plug and it has to be replaced told me to pay 225/rs as his service charges which i denied saying work is incomplete . he insisted that he has to show the bill then only he get replacement cord so i payed him.he told by next day it will be replaced but didn’t turn up . later phone call came from service center saying it would take 2days as cable is out of stock. after repeated contacts another engineer turned up on 21-1-08,by the time all perishable items got spoilt including medicines .he again checked and told that there is no problem in cable but the problem was in wall socket. he put the plug in another point and it started to work. because off untrained service engeneior i lost medicenes worth 1000/rs ,the time and the damage to cablewhile checking and the services charges which i payed .ilearnt that better to call local mechenic then the lg sevice providers. |
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i have read so many such posts about poor customer service, after sales service, replacing defective gadgets etc. of almost all brands like LG, Samsung etc. looks like there is nothing wrong with all these brands but something terribly wrong with the persons working for these brands in India. i think these kinds of problems do not happen abroad.
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sir,
i am mahantesh from karnatak dist:- belgaum tal:- chikodi i gave complet for my17 inc LCD moniter is not working properly please help me warranty period is not expired and one year remeinig. thanking you, yours fathfully Mahantesh |
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LG/29 ” CTV — Service complaint not getting resolved since 28th Mar 2008I had a picture problem with my 29″ LG CTV. So i logged a complaint with LG helpline(1800 180 9999) on 28th Mar 2008. I was given a complaint No- W8C32805235. Inspite of daily follow ups with service centre & helpline, No service technician visited my home till 4th Apr. On 4th Apr they took some component form my TV & promised me of rectifying in 2 days. I am still waiting for them to visit. In between i have spoken with LG people, their service franchisee their help line & every day they tell me it will be done tommorow. My emails to LG have gone unanswered. If LG cannot resolve a customer complaint in 18 days they cannot claim to have the best service network & lots of happy customers. Any customer buying a LG product will regret later, due to the irresponsible approach of LG employees & their franchisees |
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LG Airconditioner — Defective productcompany assures of its Quality product, but since I am using its AC I have spended around Rs 6000 on it as there is a lekage of gas problem which happens after every 2-3 months.I can only say that its a popular Brand, expensive but not of good Quality. |
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