ILLEGAL CANCELLATION OF ORDER ON INDIATIMES SHOPPING
I had purchased a Karbbon A 9+ mobile which was shown in stock on 21/02/2013 and the amount was paid by Debit card order number was given as 3002024633. The product was to be mailed by 4/03/2013. On 4th instant they call and tell that we will received by 7th. We followed up the same on 6th and immediately unilaterally they cancel the order and inform us of the cancellation. We have mailed that the stand of the company is illegal since a product out of stock cannot be sold and sold product after receipt of proceeds and confirmation cannot be cancelled without the express/written request of the buyer. Here the call center people inform me that the order is canceled at customer request. You call center people have repeated expressed their helpless ness to provide number of any person responsible. This episode need through investigation. Even if refund is made. We feel cheated and definitely we will not recommend India times shopping to anybody. I am even thinking of airing my view on the Facebook.
Post By: Sreenivasan