State Bank Of India [SBI] — Payment not credited to account

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I have an account in State Bank of India. Account number is 11488761627. I transferred Rs 5000 to this account through Madan Money Transfer Sector 45, near Som Bazar, ITI Road, Noida, Mobile number 9717419761, code 3A941977 on 20 February 2017. He charged me 2% for this service. However, the money has not been credited to my account till date. I also complained to SBI reference ticket number 3058429640 dated 17 April 2017 &
I was informed that the complaint is resolved but the oney has not yet been received.
I have authorized Dr Shivani Kalhan, in whose house I work as a gardener, to lodge this complaint on my behalf.
e mail ID shivani_kalhan@yahoo.co.in

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