Wrong product delivery

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I have placed an order with snapdeal of skmei analog digital FS1016 with reference to order no. Order ID: 19329157525. I have made replacement request in Snapdeal . But they rejected this request because say that is sellers product & replacing by the seller. I try to call seller with refer no. to 07096765591 & e-mail shivpratap@live.com but is not contactable. So i request Snapdeal to for refund my money. Snapdeal not give any refund or replacement. Please help me in this matter.

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